Introduction

Welcome to the Vision Camera app! Truepic Vision is a digital inspection platform that provides a quick and convenient way to send verified, trustworthy images and videos directly to the requester. Vision Camera is a camera application available exclusively on iOS and Android devices. 


If you were instructed to use the Vision Camera app by one of our clients, please wait until you have received either an email or text message (or both) with a link that will take you directly to your inspection request for submission.


As tempting as it may be to immediately download the Vision Camera app, do not do so without a smartlink. Please wait until you receive a smartlink either via text message or email. Your inspection is "invite-only," which means that you cannot access your specific inspection unless you have the smartlink to direct you there. If you download the Vision Camera app on its own, it will not work for you. 


You received your smartlink, now what?

Check out our quick start guide video! Prefer to follow step by step instructions? Read on below.



To begin, you'll need to have your smartphone or tablet handy so you can tap on the link in the text message or email you received. There is no username or password required to log in. If you received the link through email on a desktop, you can forward it to, or open it on, your smart device. 


1. Open the text message with the link on your smartphone. Tap on the link.


A screenshot of a text message thread is shown. The messages read "Hi Brittany, this is Brittany with Vision. We need some photos to process your request. This link will expire in 20 days - please tap the link below to begin taking photos." There is a link given after this.


2. The link will take you to the App Store or Play Store. Download the Vision Camera app now.


A screenshot of the Apple App Store is shown, with the page for the Vision Camera app open.

3. Once downloaded, the Vision Camera App will launch. Your request should open for you, including your name. If it does not, you may see this screen, where you can paste the link from the email or text you received:


Using the App

The app will direct you to enable the camera and allow precise location. Select Allow for both to enable and open the camera. If you encounter an issue with this step, please check our Need Assistance? article for troubleshooting options.


A screenshot of the Vision Camera app is shown, with Permissions at the top. There is a section to Enable Camera, with the text "Granting access to the camera is required to capture images" and an Allow button. There is also a section for "Allow Precise Location" with the text Precise Location is required to allow Vision to display your Inspection location. There is an Allow button under this section.

Take Photos

Once your camera is enabled, you can start taking photos.

  • Tap through the prompts at the bottom of the screen, "Get Started."
  • You will see the list of photos to capture.
  • Tap on the small camera or video camera icon to the right of the list item.


A screenshot of the Vision Camera app is shown. At the top, text is displayed beside a green camera icon, reading "Camera enabled; camera is active, and photo upload is enabled". Below this, there is a camera open, with the current question listed at the top of the camera.

Edit Photos

Change Photo Category

A screenshot of the Vision Camera app is shown, with an image selected. At the top is the text "Preview", with a question dropdown below this. The photo in question is shown.
To change the category or question a photo is in, tap the drop-down at the top, and then tap the correct category/question.
Add NoteA screenshot of the Vision Camera app is shown, with an image selected. At the top is the text "Preview", then a dropdown showing the question "Show picture of couch". There is a photo of a couch shown, and a button at the bottom labeled "Add Note".
To add a note or description, tap the + Add Note button and type in the text box.
Edit Note
A screenshot of the Vision Camera app is shown, with an image selected. At the top is the text "Preview", then a dropdown showing the question "Show picture of couch". There is a photo of a couch shown. There is a description given saying "Couch is from 2023", and a button at the bottom labeled "Edit Note".
To edit a note or description, tap Edit Note and change your comment in the text box. You will only see this option if a description already exists.

Delete Photos

To delete a photo, select the image you want to delete from the List page, and then select the trash icon in the upper-right-hand corner.

A screenshot of the Vision Camera app is shown, with an image selected. At the top is the text "Preview", and beside it is a trashcan icon highlighted in a red box. There is then a dropdown showing the question "Show picture of couch". There is a photo of a couch shown, and a button at the bottom labeled "Add Note".

What's Next?

  • For an in-depth look into the Vision Camera app, check out our Taking Photos article.
  • Encountering an issue while trying to access your inspection request? See our Need Assistance? article, or contact support directly.


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